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Your subscription is activated automatically as soon as your installation is complete: activation is done by the installer. Important, you need to complete the registration yourself via the MyFlexiO app. Keep the following things ready: e-mail address, a unique and strong password, the EAN number of the electricity meter and your bank account number (IBAN) for the direct debit of the subscription and the transfer of additional earnings through grid balancing by LIFEPOWR. The subscription cost depends on which assets you have smartly controlled by FlexiO (battery and/or charging station). You will receive a notification when your subscription is activated. The first month of FlexiO is free.

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In case FlexiO can no longer connect to our servers, FlexiO will no longer be able to work correctly. This means that your installation will revert to standard self-consumption (self-control) instead of smart control by FlexiO. Is your FlexiObox no longer accessible? Follow the step-by-step plan to bring your FlexiObox back online.

By default, FlexiO will take into account the heat pump as a high-energy appliance via the consumption pattern algorithm. For even more precise control, it is possible to link the heat pump to FlexiO's built-in API. Note that technical knowledge is required.

Our support desk is not available by phone, but you can easily submit your question via the contact form. We will answer your question as soon as possible (during office hours).